FREQUENTLY ASKED QUESTIONS

What do I need to register as a seller on Great Lakes Polyfab Inc.?

› You will need the following documents to get registered with us:

› Your business details or individual details

› Your contact details (email and phone number)

› Basic information about your products/business

› ID and address proof

› Bank details

Can I sell on Great Lakes Polyfab Inc., if I don’t have a website?

Yes, you can. The main idea behind Great Lakes Polyfab Inc. is to provide a digital platform to small sellers to sell their products online. So, there is no need of a website to sell your products on Great Lakes Polyfab Inc.’s marketplace.

If I list my products to sell on Great Lakes Polyfab Inc., will the customer know that he or she is purchasing from me on Great Lakes Polyfab Inc./ Kitchmish marketplace?

We will clearly indicate on our product detail pages and offer listing pages that the product is sold by you. We will also do your marketing and branding.

What are the charges for selling on Great Lakes Polyfab Inc.?

Listing on Great lakes polyfab Inc. is free. We only charge commission you when you make a sale.

Can I cancel my account?

You can stop selling at any time. Our team will remove your account and products from our website. An amount could be deducted from the deposited security cash, in case your product fails satisfy a customer in terms of quality.

Do you offer protection against fraud?

Our payment partners will help you to protect against any case of fraudulence.

How does Great Lakes Polyfab Inc. manage returns?

We have a 7-day return policy for our customers. If the product is damaged and the damage is done by a customer then the product won’t be returned and refunded. If the product is in good shape we will carry forward the return procedure. We will try to resell the product. If that doesn’t happen, then we will either return the product to the seller or destroy it. To know more, check out our return policy.

Do I need to have a warehouse in Canada?

We are your warehouse, so if you need a place to store your products, we will provide it for you free of charges.

What are the shipping requirements?

Our logistics partner will take care of all your shipping requirements professionally. You just have to drop your packed product to the nearest courier pickup spot or the Courier Company will pick up the package from your address (optional).

How will I check and process my orders?

You will receive an SMS or an e-mail from Great Lakes Polyfab Inc.’s team. The administrator of your account can set up e-mail notifications, if you want to know their status. Also, our customer care and support team will help with all your queries.

How are the items priced on Great Lakes Polyfab Inc. marketplace?

Our professional team will help you to set the right price of your entire catalogue according to the Canadian market to help you get the most profit out of it.

As a seller, would I receive payment in CAD or INR?

Great Lakes Polyfab Inc. will pay you in INR. You must register your account and provide your bank details so our payment partners can send you payments.

Do I need a license to list my products?

Yes, for some products like cosmetic, food, etc. a license is required by Canadian regulatory bodies to allow selling your products in Canada. But don't worry, we will help you get these licenses.

Can you help me with my already listed products on Amazon or Walmart?

If you want to sell your products on Amazon or Walmart to increase your sales, then we will list your products their and become your seller consultant for Amazon and Wallmart.